LEGAL NOTICE
IDENTIFICATION DATA: In compliance with the duty of information contained in Article 10 of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, then reflects the following data: the autonomous owner of web domain is Samuel de Jonge (hereinafter Reëel), residing for this purpose in Calle Felipe IV, 8 CIF number: Y2942300Q. Contact email: hello@reeelskin.com of the website.
- USERS: The access and/or use of this portal of Name of the company that created the website attributes the condition of USER, who accepts, from such access and/or use, the General Conditions of Use reflected here. The mentioned Conditions will be applied independently of the General Conditions of Contracting that in their case are of obligatory fulfillment.
- USE OF THE PORTAL: Reëel provides access to a multitude of information, services, programs or data (hereinafter "content") on the Internet belonging to the name of the company that created the website or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content. In this registration the USER will be responsible for providing true and legal information. As a consequence of this registration, the USER may be provided with a password for which he will be responsible, committing himself to make a diligent and confidential use of it. The USER undertakes to make appropriate use of content and services (such as chat services, discussion forums or news groups) that Name of the company that created the website offers through its portal and as an example but not limited to, not to use them to (i) engage in illegal activities, illegal or contrary to good faith and public order, (ii) disseminate content or propaganda of racist, xenophobic, pornographic, illegal, or advocacy of terrorism or human rights; (iii) cause damage to the physical and logical systems of the name of the company that created the website, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the damage mentioned above; (iv) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. Name of the company that created the website reserves the right to remove all those comments and contributions that violate the respect for human dignity, which are discriminatory, xenophobic, racist, pornographic, that threaten youth or children, order or public safety or that, in its opinion, are not suitable for publication. In any case, Name of the company that created the website will not be responsible for the opinions expressed by users through forums, chats, or other tools of participation.
- INTELLECTUAL AND INDUSTRIAL PROPERTY: Reëel is the owner of all intellectual and industrial property rights of its website, as well as the elements contained therein (including but not limited to, images, sound, audio, video, software or text; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). All rights reserved. Under the provisions of Articles 8 and 32.1, second paragraph, of the Copyright Act, is expressly prohibited reproduction, distribution and public communication, including its method of making available all or part of the contents of this website, for commercial purposes, in any form and by any technical means, without the authorization of Name of the company creating the website . The USER undertakes to respect the rights of intellectual and industrial property owned by the name of the brand creator of the website. You can view the elements of the portal and even print, copy and store them on the hard drive of your computer or any other physical support as long as it is solely and exclusively for your personal and private use. The USER must abstain from deleting, altering, eluding or manipulating any protection device or security system that was installed in the pages of the Name of the company that created the website.
- EXCLUSION OF GUARANTEES AND RESPONSIBILITY: Reëel is not responsible, in any case, for damages of any kind that could cause, but not limited to: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having taken all necessary technological measures to prevent it.
- MODIFICATIONS: Reëel reserves the right to make unannounced changes it deems appropriate in its portal, and may change, delete or add both content and services provided through the same as the way in which they are presented or located in its portal.
- LINKS: In the event that the domain name had links or hyperlinks to other Internet sites, Reëel not exercise any control over such sites and content. In any case xxxxxxxx assume any responsibility for the content of any link belonging to a foreign website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity and constitutionality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external links shall not imply any kind of association, merger or participation with the connected entities.
- RIGHT OF EXCLUSION: Reëel reserves the right to deny or withdraw access to the portal and / or services offered without prior notice, at their own request or that of a third party, to those users who do not comply with these General Conditions of Use.
- GENERAL: Reëel will pursue the breach of these conditions and any misuse of your site to exercise all civil and criminal actions that may correspond in law.
- MODIFICATION OF THE PRESENT CONDITIONS AND DURATION: Reëel may at any time modify the conditions determined here, being duly published as they appear here. The validity of these conditions will be based on their exposure and will remain in force until they are modified by other duly published.
APPLICABLE LEGISLATION AND JURISDICTION: The relationship between the name of the company that created the website and the USER will be governed by current Spanish legislation and any dispute will be submitted to the courts of the city of Madrid.
GENERAL CONDITIONS OF SALE OF THE ONLINE STORE
These General Conditions shall expressly regulate the commercial relations between Reëel and the Individual Users (as defined in the Legal Notice) who, through the Reëel website (hereinafter the "Website"), acquire the products that Reëel offers at all times to Individual Users specifically for sale online (hereinafter the "Products") (hereinafter the "Customers").
2.- These General Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, Law 7/1998 on General Conditions of Contract, the Royal Legislative Decree 1/2007 of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, and Law 7/1996 of January 15, Regulation of Retail Trade.
3.- Through the use of the Website, users declare that they know and accept the different procedures necessary to access the different Products offered on the Website as well as to formalize the purchase of the same.
4.- IDENTIFICATION OF THE SELLER AND THE CLIENTS a) The SELLER's identification data are those detailed below: Sam de Jonge (self-employed) CIF: Y2942300Q Registered address: Calle Felipe IV 8, Madrid, 28014 Email address: hello@reeelskin.com Telephone / fax number: 610468542/628584090 To be able to make purchases from the Web Site will require that customers place their order by marking product and quantity of it they wish to purchase. To make an order or reservation to the Reëel store it is not necessary to be registered on the website. All product orders accepted by Reëel are in accordance with the following General Conditions of Sale which will form part of the Sales Contract. The acceptance of the products will imply the acceptance of these General Conditions of Sale. No agent, salesman or representative of Reëel has the authority to vary these conditions except with the written authorisation of Reëel.
5.- PRICES AND PAYMENTS The prices reflected on our website www.reëel.com include VAT. Reëel reserves the right to vary the price of the articles without prior notice in accordance with market conditions. The prices published in our catalog do not constitute an offer and therefore obligation to be supplied at that price in all cases. All invoices and delivery notes are payable on the date shown on them. Payment must be made by the means indicated at the time of order and in euros. In the case of payment by bank deposit or transfer the buyer must use the following data indicating the order number and your name: IBAN: ES08 0081 0155 8100 0346 8055 SWIFT/BIC: BSABESBB Headline: Samuel de Jonge
6.- PRODUCT AVAILABILITY Reëel will use its best resources to meet the agreed delivery dates, but these will only be estimates and will not affect the nature of this contract. If any of the products are not available at the time of the order, we will automatically supply them as soon as possible in order to make the delivery. If replenishment is delayed due to errors in stock control by manufacturers or suppliers, we will contact the customer as soon as possible to inform him of which products are slowing down the shipment and their possible solution.
7.- PROPERTY AND RISK All products will remain the property of Reëel until full payment of the amount of the same except in the payment against reimbursement.
8. - VARIATION OF DESIGN, SPECIFICATIONS OR CONTENT Although Reëel will do its best to ensure that the product supplied corresponds exactly in all respects to that offered in our catalog, minor variations in specifications, package contents, colors or design may occur, caused by the continuous changes to which manufacturers subject their products, variations which will not entitle the buyer to terminate this contract.
9.- CLAIMS a.- No claims will be admitted and there will be no responsibility for damages (including those caused during transport) or failures in the functioning of the products unless the buyer notifies the seller via email or telephone within 24 hours after the date of receipt of the products. b.- No claims will be admitted and there will be no responsibility for products that differ in quantity or specifications from those given to the buyer unless the buyer notifies the seller via email within 7 days after the date of receipt of the products. E.3 - In the case of manufacturers that offer direct support and warranty services, the buyer accepts the obligation to address them in case of any claim.
10.- SHIPMENTS F.1 - Shipping costs will vary depending on the weight and volume of the products purchased. You will be able to know exactly the amount of the shipping costs corresponding to your order directly from our website before confirming your order. F.2 - In the case of orders sent by cash on delivery, the transport company charges a collection commission which varies depending on the value of the order. This commission is reflected by our program and shown to the user before order confirmation. F.3 - Orders will be sent by an express courier service. Seur ensures delivery within a period (from the time of collection at the MODPC premises) of no more than 24/48 working hours for deliveries to the mainland and 48 hours for deliveries to the Balearic Islands. In the case of Tourline Express, the deadline would be 48 hours for the entire peninsula. In the event of specific problems in the transport due to external causes, the customer will be informed.
11.- DELIVERY TIMES a.- The delivery time may vary depending on the availability of the products. For products in stock, the usual delivery time is approximately 16-48 working hours (between 2 and 8 calendar days). In any case, the shipment is processed as soon as possible in the logical interest of both parties. b.- In the case of orders for several products, a single shipment will be made when all the material is available, except in the case that the customer expressly indicates otherwise, with the consequent increase in the price of transport. c.- For those products that are not in stock, the purchaser will be provided, by means of e-mail or telephone call, with the approximate delivery time that the manufacturer or supplier has communicated to us, and will be kept informed of any variation that may arise from this time.
12.- WARRANTY a.- Our main guarantee is the total satisfaction of the customer with our products, so if once received, it does not meet your expectations or simply has been a mistake in the purchase, you have 14 days to make the return. In these cases, Reëel will refund the amount of the purchase except for shipping costs. To be able to make the return it will be indispensable requirement that both the product and its packaging are in perfect conditions. Reëel reserves the right to accept those returns that do not comply with this condition. b.- In the event that the shipment does not arrive in perfect condition or there has been an error by Reëel, the customer will be entitled to request that the product is resent without additional cost on their part, once the product has been returned to our facilities and has been verified the incident. In the event that the shipment has been damaged during transport, the customer must communicate this situation to Reëel within 24 hours after receipt. In this case, Reëel will initiate the procedure of claim to the transport company to replace the damaged goods without additional charge to the customer. c.- Manufacturing defects or malfunctioning products are covered by the manufacturer's warranty. However, Reëel will facilitate and accelerate as much as possible the processing of this guarantee and in cases where it is possible, will proceed to the replacement of the same without waiting for the response of the manufacturer or supplier. d.- The shipping costs to our facilities produced by possible procedures of guarantee of our products will be paid by the customer. The shipping costs to the customer of possible changes of products for processing warranty will be borne by Reëel. e.- The guarantee of our products is 24 months. In the case of manufacturers who offer direct warranty services, the buyer accepts the obligation to address them as suppliers of such warranty, without diminishing our responsibility for it. If the manufacturer offers a warranty longer than 24 months, any responsibility will fall on the manufacturer after that period. f.- The guarantee of our products for company customers is 12 months. Despite this in most cases, whenever possible and depending on the product, we will try to serve our business customers as if the warranty were 24 months. Our business customers can ask when making the purchase if we can offer in the products purchased this free warranty extension.
13 .- RIGHT OF WITHDRAWAL Only applicable to final consumers who are natural persons in those sales which include delivery to the customer's home on behalf of Reëel . You have the right to withdraw from this contract within 14 calendar days without the need for justification. The withdrawal period shall expire 14 calendar days from the day on which you or a third party other than the carrier, as indicated by you, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify Reëel at:
Calle Felipe IV 8 , C.P. 28014 tfno 610468542/628584090 email hello@reeelskin.com
...Of your decision to withdraw from the contract through an unequivocal statement (eg a letter sent by post or email). You may use the model withdrawal form below, although its use is not mandatory. In order to comply with the withdrawal period, it is sufficient that the communication relating to your exercise of this right be sent before the expiry of the corresponding period and that the product be delivered to our facilities as soon as possible without any harmful delay. Consequences of withdrawal: In the event of your withdrawal, we will refund all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will make such refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any expense as a result of the refund. We may hold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever is earlier. You must return the goods to us or deliver them directly to Reëel C/ Felipe IV 8, without any undue delay, and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered to have been met if you return the goods before the end of this period. You must bear the direct cost of returning the goods, i.e. transport to our premises. You shall only be responsible for any decline in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Any damage to the packaging not necessary to establish the nature, characteristics and functioning of the goods, beyond the information provided by our company, will be applicable to the customer. In the case of packaging that cannot be returned to its original state, such as shrink-wrapped blister packs, we require that you consult us before unpacking the product on any aspect that is not included in the product sheet and that may affect your desire to exercise the right of withdrawal. Model withdrawal form (You must only fill in and send this form if you wish to withdraw from the contract) - For the attention of Reëel tel. 629584090/610468542 email hello@reeelskin.com
- I hereby notify you that I am withdrawing from my contract of sale of the following property - Received on - Name of the consumer and user or consumers and users - Address of the consumer and user or consumers and users - Signature of consumer and user or consumers and users (only if this form is submitted on paper) - Date:...................... For those articles collected in Reëel's commercial establishments by the consumer or by a third party authorized by the consumer, regardless of the means of payment, the withdrawal can be exercised at the same time of the purchase. If the payment had been made in advance, Reëel will return the payment at the same time using the same means of payment used by you for the initial transaction and, if this is not possible, in any case, no later than 14 calendar days. - The possibility of returning an item purchased in the store in the hours or days after must be consulted in advance with the commercial Reëel, which will assess this possibility according to the item purchased and inform the consumer of what conditions should be returned the item. In any case, this return will only be accepted within a maximum period of 14 calendar days from the date on which the delivery was made, and the reimbursement of the amount will be made on a purchase voucher that will be given to the customer at the time of the return of the material, or once the diagnosis of the article has been made, if the Reëel sales representative considers it necessary. This purchase voucher will not have an expiration date and can be redeemed in successive purchases until the reimbursed amount has been completed. Exceptions to the right of withdrawal. The right of withdrawal shall not apply to contracts concerning a) The provision of services, once the service has been completely executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition by him/her that he/she is aware that, once the contract has been completely executed by the entrepreneur, he/she will have lost his/her right of withdrawal. b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and which may occur during the withdrawal period. c) The supply of goods made to the specifications of the consumer and user or clearly personalized. d) The supply of goods which may deteriorate or expire rapidly. e) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
f) The supply of goods which after delivery and taking into account their nature have been mixed in an inseparable way with other goods.
g) The supply of sealed software which has been unsealed by the consumer and user after delivery.